Frequently Asked Questions

What are the shipping costs?

Shipping costs for delivery within the Netherlands:
€4.95 for orders under €25
Free for orders over €25

Shipping costs for delivery within Belgium:
€8.95 for orders under €50
Free for orders over €50

What is the delivery time?

We ship orders placed before 4:00 PM on workdays the same day. In most cases, this means that you will receive your ordered product the next day.


Which shipper do you use?

Orders are delivered within the Netherlands and Belgium via PostNL's parcel deliverer. The shipment can be followed using a track & trace code. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM.

Can I return my package?

You have the right to terminate the agreement regarding the purchase of a product in the original packaging (including sealed cap) during a cooling-off period of at least 14 days without giving reasons. For more information, view our returns policy.